Crew Handling & Crew Matters
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Just Crew · A Shackleton’s Way Company

Crew Handling & Crew Matters

Crew changes are where port calls go wrong. Just Crew manages the whole chain — meet and greet on arrival, domestic connections, hotels, ground transport, and the handover to the vessel — on a single platform, with real-time status for the operator.

Talk to our team

We handle crew at every airport in Chile, with our own offices and our own staff at Santiago, Punta Arenas and Puerto Williams — the three points where a crew change for a southbound vessel is actually won or lost.

Our people are the service. A crew change is a chain of small handovers — flight, hotel, transport, vessel — and each one is only as reliable as the person managing it in person.

Services

  • Meet and greet at every Chilean airport, with own staff at SCL, PUQ and WPU.
  • Flight & connection management across domestic legs.
  • Hotel booking and room assignment.
  • Ground transport for every leg of the handover.
  • Sign-on & sign-off documentation support.
  • Visas, immigration coordination & repatriation.
  • Medical assistance when it is needed.
  • Antarctic scientific personnel handling.
  • Single platform with real-time status for the operator.

Where it fits in the call

Crew changes during a Strait of Magellan transit with activity are arranged on the master’s request as part of the same coordinated operation, alongside cargo handling and provisioning through Amundsen Ship Chandler — all under the same point of contact as your port agency file.

Questions

Frequently asked questions

Which airports do you cover for crew changes in Chile?

Every airport in Chile, with our own offices and own staff at Santiago (SCL), Punta Arenas (PUQ) and Puerto Williams (WPU).

Can you manage visas and immigration for crew?

Yes. Visas, immigration coordination and repatriation are handled as part of the standard crew handling service, alongside sign-on and sign-off documentation support.

Do you handle scientific personnel for Antarctic programmes?

Yes, Antarctic scientific personnel handling is one of our standard crew handling services, coordinated on the same single platform as vessel crew changes.

Crew matters — handled by our own people, in person

Tell us the crew change and the dates. We will take it from there.

Contact our team

Crew handling Chile · crew matters · Just Crew Punta Arenas · crew change Santiago Punta Arenas Puerto Williams · meet and greet airport Chile · Antarctic scientific personnel handling